Your data, your rules
A 299pg takes privacy seriously. Here you'll find everything about how we collect, use, and protect your information — in plain language, free of unnecessary legal jargon.
What you need to know
The principles that guide how your data is handled at 299pg — before you read the full policy
All your transactions and communications with 299pg are protected by 256-bit SSL encryption. Pix deposits, account details, and betting history are transmitted with the same level of security used by major Brazilian banks.
A 299pg does not sell, rent, or transfer your personal data to third parties for commercial purposes. Period. Your information is used solely to operate your account, process payments, and meet legal obligations in Brazil.
The platform operates in full compliance with the General Data Protection Law (Lei nº 13.709/2018). You have the guaranteed right to access, correct, delete, and port your personal data at any time — no red tape.
Communication and cookie preferences can be managed directly in your account settings and in the platform's cookie banner. You decide what you accept and can change your choices at any time, without needing to contact support.
A 299pg collects only the data strictly necessary to create your account, process your Pix or card deposits, settle bets, and meet regulatory requirements. We collect nothing beyond what is needed to deliver the service.
Have a request regarding your data — access, correction, deletion, or portability? The 299pg is available 24 hours a day, 7 days a week, in English. Data requests are handled within 15 business days.
What data do we collect?
A clear overview of the categories of information 299pg collects and what they are used for
Full name, CPF, date of birth, and identity document (RG or CNH). Required for account verification and compliance with Brazilian law.
Email address and mobile number. Used for account communications, security verifications, and — if you consent — platform promotions and offers.
History of deposits and withdrawals via Pix, card, or other methods. Registered Pix key. Transaction records for tax and fraud prevention purposes.
Betting history, games accessed, odds viewed, session duration, and sports preferences. Used to improve the platform experience.
Device type, operating system, browser, and IP address. Collected automatically for security, fraud detection, and platform optimization.
Country and state of access, derived from your IP address. 299pg does not collect real-time GPS location. Used to verify eligibility and comply with legal geographic restrictions.
Functional cookies (essential to operate the platform) and performance cookies (for improvements). Marketing cookies are only activated with your explicit consent.
Support chat history, complaints, and requests. Retained for service quality and resolution of any future disputes.
Important: when using the 299pg, you agree to the terms of this Privacy Policy. Please read it carefully. If you have any questions, contact our support team before creating your account.
This Privacy Policy describes how the 299pg — an online Sports Betting and casino platform available at 299pg.click — collects, stores, uses, and protects its users' personal data, in compliance with the General Data Protection Law (Lei nº 13.709/2018 — LGPD) and other applicable laws in Brazil.
A 299pg acts as the controller of personal data processed on this platform, responsible for decisions regarding the purposes and means of processing. This policy applies to all registered and non-registered users who access the platform, including any Sports Betting services (football with Brasileirão Série A, Copa do Brasil, Libertadores; volleyball, basketball in the NBB, MMA/UFC, e-sports such as CS2, Valorant, and CBLOL), Live Casino, slots, crash games, and all other available products.
For the purposes of this policy, "personal data" means any information relating to an identified or identifiable natural person — that is, any data that could, directly or indirectly, lead to your identification as a platform user.
A 299pg collects data at different points during your interaction with the platform. The categories and collection methods are outlined below:
Data provided directly by you:
Automatically collected data:
A 299pg does not collect sensitive data such as racial origin, religious beliefs, genetic, or biometric data. CPF and identity documents are handled with an additional security layer and restricted internal access.
A 299pg uses your personal data exclusively for the following purposes:
A 299pg does not use your data for any purpose other than those listed above without your prior and explicit consent, except where required by law.
All personal data processing carried out by 299pg is grounded in one of the legal bases set out in the LGPD:
Where the legal basis is consent, the 299pg will request your consent in a clear, specific, and prominent manner — never bundled with other acceptances or hidden in fine print.
A 299pg does not sell, rent, or trade your personal data. Sharing occurs only in the situations below, always subject to contractual obligations of confidentiality and security on the part of the recipient:
No partner of the 299pg is authorized to use your data for its own purposes, third-party marketing, or any activity beyond the specific service for which it was engaged.
A 299pg adopts technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:
In the event of a security incident that could pose a significant risk or harm to users, the 299pg will notify the National Data Protection Authority (ANPD) and affected users within the timeframe established by the LGPD, including details about the nature of the incident and the measures taken.
A 299pg retains your personal data for as long as necessary to fulfill the purposes described in this policy. Retention criteria vary depending on the type of data:
When data is no longer needed and there is no legal obligation to retain it, the 299pg deletes them securely and irreversibly — making any future recovery or use impossible. You may request early deletion of data not subject to a legal retention obligation by contacting support.
A 299pg uses cookies and similar technologies to operate the platform, improve user experience, and — with your consent — for marketing purposes. Below are the categories of cookies used:
You can manage your cookie preferences at any time through the cookie settings panel on the platform or through your browser's privacy settings. Declining non-essential cookies does not affect your ability to bet, deposit, or withdraw on the 299pg.
The LGPD grants you, as the owner of personal data processed by the 299pg, a set of rights you may exercise at any time:
| Right | What it means | How to exercise |
|---|---|---|
| Access | Know what personal data we hold about you and how it is used | Email support@299pg.click |
| Correction | Correct incomplete, inaccurate, or outdated data | Account settings or support |
| Deletion | Request the deletion of data processed based on consent | Email support@299pg.click |
| Portability | Receive your data in a structured format to transfer to another service | Formal request by email |
| Objection | Object to processing based on legitimate interest when you disagree | Email support@299pg.click |
| Withdrawal | Withdraw consent given for marketing or non-essential cookies | Account settings or cookie banner |
| Information | Know which entities your data has been shared with | Email support@299pg.click |
A 299pg responds to rights requests within 15 business days after receipt. In cases of high complexity or volume, this deadline may be extended by an additional 15 days, with prior notice to the requester. No rights request generates any fee for the user.
If you believe your rights have not been adequately respected, you may file a complaint with the National Data Protection Authority (ANPD), the authority responsible for enforcing the LGPD in Brazil.
A 299pg does not intentionally collect, store, or process personal data from users under 18. The platform is intended exclusively for adults, and the registration process includes mandatory age verification.
If we determine that an account was created by a minor, the account is closed immediately, all collected data is deleted as quickly as possible, and the case may be reported to the relevant authorities. Legal guardians who identify misuse of the platform by a minor in their care should contact us immediately at suporte@299pg.click so we can take the necessary steps without delay.
In some cases, users' personal data may be processed outside Brazil — for example, when the 299pg uses cloud servers or technology providers with global infrastructure. In these cases, the platform applies the following safeguards:
You may request information about specific international transfers of your data by emailing suporte@299pg.click, and 299pg commits to providing the available information within 15 business days.
A 299pg may update this Privacy Policy periodically to reflect changes in Brazilian law, data processing practices, or platform services. Material changes — especially those that expand the scope of data collection or sharing — will be communicated at least 7 days in advance by registered email and by a prominent notice on the platform.
Your continued use of the platform after changes to this policy take effect constitutes acceptance of those changes. If you do not agree with the changes, you may exercise your data deletion and account closure rights as described in the preceding sections.
This version of the Privacy Policy took effect on January 2026. Previous versions may be requested from 299pg.
To exercise your rights, ask questions about this policy, or file a complaint regarding the processing of your personal data, please contact 299pg:
A 299pg has appointed a Data Protection Officer (DPO) as required by the LGPD. You may contact the DPO for privacy matters at the same email address above, using the subject line "DPO — [Description of issue]". The DPO is responsible for ensuring internal LGPD compliance and for serving as the point of contact between the platform, its users, and the National Data Protection Authority (ANPD).
Privacy and Responsible Gaming
Your data also helps us protect you — 299pg uses usage information to identify risk patterns and act proactively
A 299pg uses usage data — betting frequency, deposit volume, and platform behavior — to identify users who may be developing problematic gambling habits. This monitoring is carried out to protect the user, not for commercial purposes.
If you activate self-exclusion, your identification data is kept on a restricted list to prevent new registrations using the same details. This retention is done solely to protect you — not for commercial or marketing purposes.
Except for data retained due to legal or user-protection obligations, you may request the complete deletion of your information when closing your account. The 299pg respects that decision without question or obstacle.
Privacy — Frequently Asked Questions
What users most often ask about privacy and data protection at 299pg
Free registration, Pix deposits from R$ 20.00, and a bonus of up to R$ 500.00 on your first deposit. Your data protected by the LGPD on every transaction. Football, volleyball, MMA, e-sports, and much more.